Jason Cottle
Objective
Looking for a part time or full-time position to earn income by using technology and knowledge to effectively and properly assess a problem to perform a repair. Providing proper explanations and services in order to ensure client satisfaction in a professional and effective manner.
Experience
The Grand America Hotel — Desktop Support, IT Specialist
September 2023 - Current>
- Completed all technical tickets and tasks assigned throughout my technical roles
- Worked in a VDI environment across 8 properties
- Managed own ticket queue and project tasks
- Assisted with infrastructure maintenance and patch management for 40 servers and 2500 endpoints
- Managed and administered AD, DCHP, DNS, Windows Servers, and VMWare products
- Utilized PowerShell to run scripts for remote deployment and mass administrator changes
Wasatch I.T. — Help Desk Technician, Field Technician, Advanced Services Supervisor, Director of Advanced Services
October 2017 - August 2023
- Completed all technical tickets and tasks assigned throughout my technical roles
- Managed a 200 person employee company as a dedicated field tech
- Was able to troubleshoot most networking and server related issues
- Administrated Active Directory and O365 related environments
- Was main technical resource for many major infrastructure changes
- Managed team that delivered all aspects of Projects from selling to implementation
- Managed highest level technical resources
- Was able to grow revenue without the need of adding technicians in the last 18 months